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Purchasing/contracts at the Store
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Can I return or cancel a product?5
As described at the store, due to the nature of the products, in general we do n…
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I want to change my registered credit card.0
You can change your registered credit card by following the procedure below. …
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I want a receipt.0
When you place an order at the Live2D Store and complete payment, you can output…
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I want to check the contract status.0
You can check the contract status of the purchased license. …
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How do I renew my plan?2
Renewing plans (Monthly Plan or Annual Plan) Customers using a credit card Payme…
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What credit cards are supported?0
We accept Visa, Master Card, JCB, American Express, Diners Club, and Discover. …
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Do you support prepaid cards?0
We are sorry but prepaid cards are not supported. Please use a credit card or b…
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Do you accept debit cards?2
We are very sorry but we do not accept debit cards. Available payment options ma…
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I want a quotation (price preview).0
If you are considering purchasing at the Live2D Store, you can output a quotatio…
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I want to take back (undo) the “Cancel renewal0
Once completed, "Cancel renewal" cannot be undone by the user. This is why we c…
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New FAQs- [-103 Error] License Activation Failed
- How is the scale of a business, which affects the licensing fees for the SDK release license (Publication license agreement), determined?
- I would like to conclude an SDK Release License (Publication License Agreement).
- The following notice appears on the license fee page. “The fees below are those after applying the special discount for displaying the Live2D logo in your app & listing your app in our Showcase page.” What are the fees if I don’t do this?
- I want to publish content using a Live2D Cubism SDK, but the plan is not posted on the official website.
- Not Received a Coupon?
- Can I use a Student Discount Coupon along with a Referral Discount Coupon?
- Can I issue multiple Referral Discount Coupons?
- Top 10 Helpful FAQs
- A warning appears when trying to install on macOS 10.15 Catalina or later.
- I want to use a coupon.
- I’d like to use FREE version without using Trial version.
- Can I use it for free?
- Can I use it on multiple PCs with a single license key?
- Guidance on addressing Log4j’s security vulnerability (CVE-2021-44228)
- Is there an academic license? (Student Discount Program)
- I want to deactivate a license / transfer it to a new PC.
- I received “Payment Error” email (Credit Card)
- I want to cancel my Subscription. (I want to stop renewals.)
