When a problem occurs, Live2D may ask you to submit RLM_DIAGNOSTICS.log in order to investigate the cause.
Please follow the steps below to check the file.
for Windows
*Replace the “X” with the version of Cubism Editor you are using.
Open the folder where Cubism Editor is installed.
C:\Program Files\Live2D Cubism X
Open CubismEditorX.bat in the folder you opened in “Step 1” in a text editor like notepad, and find the
set RLM_DIAGNOSTICS=C:\ProgramData\Live2D\RLM_DIAGNOSTICS.log
Start up Cubism Editor.
*If you do not see the ProgramData folder, please check here.
Please contact us via the following link, and attach both the “RLM_DIAGNOSTICS.log” files to the contact form. We will investigate the cause of the error and get back to you.
for macOS
Download the following “com.live2d.rlmdiagnostics.plist” file.
Place the “com.live2d.rlmdiagnostics.plist” file in the following folder.
Restart your computer.
Start up Cubism Editor.
A file called “RLM_DIAGNOSTICS.log” will be output to the “Macintosh HD/Library/Application Support/Live2D” folder.
Open the output log with a text editor and check if the file is empty.
*Your user home folder (~/) is usually “/Users/[login username]”.
For further information, please refer toApple’s official support site.
*If you can’t view Library in Finder, go to [Go] > [Home] > [View] > [Show View Options], open the Home folder, and check [Show Library Folder].
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