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Purchasing/contracts at the Store
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I want to cancel my Subscription. (I want to stop renewals.)35
If you wish to cancel your Subscription, you must complete the “Cancel renewal” …
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Can I return or cancel a product?12
As described at the store, due to the nature of the products, in general we do n…
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Which payment options can I use? Are there any fees for using them?9
Live2D Online Store/EN accepts the following payment methods: You can choose …
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Do you accept debit cards?8
We are very sorry but we do not accept debit cards. Available payment options ma…
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I want an invoice.3
After placing an order at the Live2D Store, you can output an invoice. …
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How do I renew my plan?2
Renewing plans (Monthly Plan or Annual Plan) Customers using a credit card Payme…
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I want to change the email address of the person in charge.2
The email address of the person in charge who was assigned at the time when the …
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Can I accept contracted work using Live2D?2
If a customer who uses Live2D Cubism Editor is a General User or Small-Scale Ent…
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I want to check the contract status.1
You can check the contract status of the purchased license. …
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Can I issue multiple Referral Discount Coupons?1
You cannot issue multiple Referral Discount Coupons simultaneously. However, you…
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New FAQs- The last frame of the timeline is not being output.
- How do I change my cookie preferences?
- Can files (cmo3, can3, moc3) created in the alpha version of Cubism Editor be opened in other versions?
- What are the specifications for a PC that runs Cubism Editor smoothly?
- Is it okay if I use Cubism Editor, Cubism SDK, and/or sample models with content that uses AI technology?
- How to check RLM_DIAGNOSTICS.log
- How is the scale of a business, which affects the licensing fees for the SDK release license (Publication license agreement), determined?
- I would like to conclude an SDK Release License (Publication License Agreement).
- Top 10 Helpful FAQs
- A warning appears when trying to install on macOS 10.15 Catalina or later.
- I want to use a coupon.
- I’d like to use FREE version without using Trial version.
- Can I use it for free?
- Can I use it on multiple PCs with a single license key?
- Cubism Editor・Viewer does not start or work properly（Windows）
- Can I use it for my YouTube or Twitch broadcasts?
- Is there an academic license? (Student Discount Program)
- I received “Payment Error” email (Credit Card)
- I want to deactivate a license / transfer it to a new PC.
