As described at the store, due to the nature of the products, in general we do not accept returns or provide refunds.
Be sure to try the trial version before purchasing to check the operation and whether the functions are worth the purchase.

However, if you contact us within 14 days of ordering (renewal) and wish to cancel, we will cancel the contract and provide a full refund.
Please contact us through the “Returns and Cancellations” category on our inquiry form.
Once we have confirmed your order status, we will get back to you as soon as possible.

Please note that your order will NOT be automatically canceled just by sending us notice of your intent to cancel via the contact form.

Go to the Contact Form

Please refer to the following terms and conditions related to Live2D sales and subscription contracts.