Search for any term
Purchasing/contracts at the Store

I want to cancel my Subscription. (I want to stop renewals.)

2019/05/08 (Wed)
18 Helpful

If you wish to cancel your Subscription, you must complete the “Cancel renewal” procedure before the next renewal date (based on Japan Standard Time ((GMT+9)).

The procedure is as follows.

Step 1
Log into the store.
Step 2
Click [Member Information].
Click [Member Information] in the menu.
Step 3
Click [Purchase History].
Click the [Purchase History] button below the member information.
Step 4
Click [Cancel renewal].
Select the Subscription you want to cancel and click [Cancel renewal].
Once “Cancel renewal” is set, the Subscription will be canceled on the next renewal date. However the Subscription remains valid until then.

• Be aware that once you set “Cancel renewal,” the Subscription cannot be restored.

• Even after setting “Cancel renewal,” you must continue to pay the contract fee until the next contract renewal date.

Share on SNS