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Purchasing/contracts at the Store
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I want to check the contract status.0
You can check the contract status of the purchased license. …
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Are there any discounts on purchases?0
With an Annual Plan contract, if you continue for more than one year, a discount…
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I want a receipt.0
When you place an order at the Live2D Store and complete payment, you can output…
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I accidentally bought the wrong license. Can I change it?0
If you accidentally bought the wrong product, contact us within 14 days after th…
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I want to change my registered credit card.0
You can change your registered credit card by following the procedure below. …
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I want to change the payment method.0
We apologize but there currently is no function for changing the method of payme…
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I would like to operate as an agent for purchasing and sales.0
Proxy purchases and agent sales of PRO licenses are not permitted, regardless of…
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I want to take back (undo) the “Cancel renewal0
Once completed, "Cancel renewal" cannot be undone by the user. This is why we c…
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I want a quotation (price preview).0
If you are considering purchasing at the Live2D Store, you can output a quotatio…
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How can I confirm the amount of discount applied in the second and third years?0
Customers using an Annual Plan 45 days before the contract renewal date, we wil…
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New FAQs- (-1011 error) You have reached maximum license files.
- I was asked for “3D Secure” authentication for credit card transactions. What should I do？
- Can I use the Student Discount coupon even if the Live2D Store account is created with a personal email?
- Do I need to switch my plan from Cubism PRO for indie to Cubism PRO for business when the Latest Sales are no longer a Small-Scale Enterprise?
- My student discount coupon expired before using it. Can I get an alternative coupon?
- How do faculty and staff apply for a student discount?
- I lost my student discount coupon code.
- Who is eligible for the student discount?
- Top 10 Helpful FAQs
- A warning appears when trying to install on macOS 10.15 Catalina or later.
- I’d like to use FREE version without using Trial version.
- I want to use a coupon.
- Can I use it for free?
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- Can I use it on multiple PCs with a single license key?
- Is there an academic license? (Student Discount Program)
- I want to deactivate a license / transfer it to a new PC.
- I received “Payment Error” email (Credit Card)
- Can I create and sell R18 content?
