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Purchasing/contracts at the Store
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I want to cancel my Subscription. (I want to stop renewals.)26
If you wish to cancel your Subscription, you must complete the “Cancel renewal” …
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Can I return or cancel a product?6
As described at the store, due to the nature of the products, in general we do n…
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Which payment options can I use? Are there any fees for using them?5
Live2D Online Store/EN accepts the following payment methods: You can choose …
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Do you accept debit cards?5
We are very sorry but we do not accept debit cards. Available payment options ma…
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I want an invoice.3
After placing an order at the Live2D Store, you can output an invoice. …
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Can I accept contracted work using Live2D?2
If a customer who uses Live2D Cubism Editor is a General User or Small-Scale Ent…
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How do I renew my plan?2
Renewing plans (Monthly Plan or Annual Plan) Customers using a credit card Payme…
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I want to change the email address of the person in charge.2
The email address of the person in charge who was assigned at the time when the …
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Do I need to switch my plan from Cubism PRO for indie to Cubism PRO for business when the Latest Sales are no longer a Small-Scale Enterprise?1
You need to switch a plan from PRO for indie to PRO for business when the sales …
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I was asked for “3D Secure” authentication for credit card transactions. What should I do？1
"3D Secure" is a service provided by credit card companies to verify your identi…
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New FAQs- Is it okay if I use Cubism Editor, Cubism SDK, and/or sample models with content that uses AI technology?
- How to check RLM_DIAGNOSTICS.log
- How is the scale of a business, which affects the licensing fees for the SDK release license (Publication license agreement), determined?
- I would like to conclude an SDK Release License (Publication License Agreement).
- The following notice appears on the license fee page. “The fees below are those after applying the special discount for displaying the Live2D logo in your app & listing your app in our Showcase page.” What are the fees if I don’t do this?
- I want to publish content using a Live2D Cubism SDK, but the plan is not posted on the official website.
- Not Received a Coupon?
- Can I use a Student Discount Coupon along with a Referral Discount Coupon?
- Top 10 Helpful FAQs
- A warning appears when trying to install on macOS 10.15 Catalina or later.
- I want to use a coupon.
- I’d like to use FREE version without using Trial version.
- Can I use it for free?
- Can I use it on multiple PCs with a single license key?
- Cubism Editor・Viewer does not start or work properly（Windows）
- Is there an academic license? (Student Discount Program)
- Guidance on addressing Log4j’s security vulnerability (CVE-2021-44228)
- Can I use it for my YouTube or Twitch broadcasts?
- I received “Payment Error” email (Credit Card)
