If a [Error -103, -105] Connection Error Occurs

2019/05/08 (Wed)

1 Helpful

If you are experiencing problems with license activation due to a -103 or -105 error, please check the following.

For Devices Using a Proxy:

Network Permission Settings
For environments that use proxies such as companies, schools, etc., please allow access to port 80 for the following domain:

http://hostedactivation.com/

Editor Proxy Settings
When using a proxy, the Editor must also be properly configured for proxying. Please refer to herefor more detailed information on how to configuring the Editor for Proxies.

For Devices Not Using a Proxy

If you have configured Proxy settings for the Editor on a device that does not use a proxy, delete those settings. For more information about Proxy settings, please click here.

Furthermore, please make sure that there are no unnecessary proxies listed in the environment variables, and if there are, delete them.

Check Security Software and Network Devices

PC security software, firewalls, or network devices such as UTM may be blocking or encrypting the Cubism Editor connection. Please check these settings, and try closing any such software, or adding Cubism Editor as an exception.

Note

Some security software may run automatically even if closed, so please confirm that the security software is disabled, and/or check the network permission settings.
Please allow network access to port 80 for the following domain:
http://hostedactivation.com/

Change Network Connection and/or PC

Change Network Environment
Please try connecting from a different network than the one you are currently using, such as through tethering or a VPN.

Change LAN Connection Method
If you are connected to a wireless LAN, the authentication may time out due to slow network connection speeds, so please try a wired LAN connection.

Try with a Different PC
Please try activation using a different PC from the one you are currently using.

Setting Environment Variables

If network speed is extremely slow, authentication will time out.
Please follow the instructions below to extend the timeout period by setting an environment variable.

For Windows

*Replace “XX” in the steps below with the version number you are using.

STEP.1

Open the folder where Cubism Editor is installed.

C:\Program Files\Live2D Cubism XX

STEP.2

Open CubismEditorXX.bat from the folder opened in [STEP.1] in a text editor such as Notepad, then add and edit the following contents to the specified lines, and save the file.

set RLM_ACT_TIMEOUT=60

Line Location

Add the specified text one line below the following:
if exist ProxyConfig.bat call ProxyConfig.bat

STEP.3

Open Cubism Editor.

For macOS

STEP.1

Start the standard macOS terminal.

STEP.2

Execute the following command to go to the user directory

% cd ~

STEP.3

Execute the following command to check the startup shell

% echo $SHELL

STEP.4

Run the following command to check the shell profile file displayed in [STEP.3], and if it is not there, create it.

% ls -a

Profile Name

[In the case of /bin/bash] .bash_profile
[In the case of /bin/zsh] .zprofile
* Please note that the profile name must be prefixed with a “.” (period) at the beginning when creating a new one.

STEP.5

Open the profile created in [STEP.4] in a text editing application, add and edit the following contents, then save it.

export RLM_ACT_TIMEOUT=60

STEP.6

Reboot the PC.

STEP.7

Open Cubism Editor.

If the problem persists after trying the above settings, please refer to the help page below and contact us with both “log.txt” and “RLM_DIAGNOSTICS.log” attached to the inquiry.

Contact Support

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