When a problem occurs, Live2D may ask you to submit log.txt in order to investigate the cause.
Please follow the steps below to check the file.
If the Editor can be launched
Step 1
Launch the Editor.
Launch Live2D Cubism Editor.
If you cannot open with the PRO version, launch using the FREE version.
If you cannot open with the PRO version, launch using the FREE version.
Step 2
Open the log file.
Click [Open log file] under Help in the upper menu.
STEP.3
Retrieve log file
A log file with the following filename is stored.
There may be more than one log file.
Please copy and retrieve the log file to another location, such as your desktop, and submit it to us via email or contact form.
There may be more than one log file.
Please copy and retrieve the log file to another location, such as your desktop, and submit it to us via email or contact form.
log.txt
log_（a list of numerical values）.txt
If the Editor cannot be launched
STEP.1
Open the log file.
Open the file path with Explorer for Win and Finder for Mac.
Windows
C:\Users\（username）\AppData\Roaming\Live2D\Cubism4（or 3）_Editor\logs
macOS
/Users/（username）/Library/Live2D/Cubism4（or 3）_Editor/logs
STEP.2
Retrieve log file
A log file with the following filename is stored.
There may be more than one log file.
Please copy and retrieve the log file to another location, such as your desktop, and submit it to us via email or contact form.
There may be more than one log file.
Please copy and retrieve the log file to another location, such as your desktop, and submit it to us via email or contact form.
log.txt
log_（a list of numerical values）.txt
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